Featured Content
Sales & Marketing
Field GuideHigh Performance Sales Teams
It is far too common to see up-quarters inexplicably followed by down-quarters, a handful of high performers but a larger group of under-performers, and a sales mission seemingly disconnected from the rest of the company. What is needed is a SYSTEM for building and sustaining high-performance sales teams.
PeopleFirst Leadership
Field GuideOFI (Opportunity For Improvement) Best Practices
Learn what an OFI (Opportunity for Improvement) is, how to select them, and best practices for how to execute on them!
Product Market Expansion
ArtifactsProduct Requirements Document (PRD) Template
Template for creation of a Product Requirements Document (PRD). PRDs should follow the creation of a Market Requirements Document. PRDs focus to the "how" -- outlining the capabilities and features of the product outlined in the MRD, whereas the MRD focuses on identification of the market opportunity and problem faced by various personas.
Customer Success
Customer Success – Mapping the Journey Video
Nils Vinje - a customer success guru - took CITs through an interactive workshop to map out their customer journeys. Use the Mapping the Journey Worksheets as you watch this video.