It is far too common to see up-quarters inexplicably followed by down-quarters, a handful of high performers but a larger group of under-performers, and a sales mission seemingly disconnected from the rest of the company. What is needed is a SYSTEM for building and sustaining high-performance sales teams.
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Nils Vinje - a customer success guru - took CITs through an interactive workshop to map out their customer journeys. Use the Mapping the Journey Worksheets as you watch this video.