Featured Content
Sales & Marketing
Evergreen’s Guide to Organic Growth
Evergreen Services Group's guide to organic growth
Pricing
Field GuideCustomer Survey Guide
Ian Clark has created a comprehensive 'how to' guide for customer surveys. Note that this document is intended to be a living/breathing document that he will update as he gets questions and requests, so please reach out to Ian at iclark@alpineinvestors.com!
First90
ArtifactsCompany/People/Subject Matter Expert Directory
This spreadsheet lists out all of Alpine's portfolio companies (and their respective products/what they do), all leaders across the portfolio, and a list of subject matter experts across various Playbook levers. Use it to make connections across our portfolio.
PeopleFirst Leadership
ArtifactsAlpine eNPS Report – January 2020
Alpine's January 2020 Portfolio eNPS report.
Product Market Expansion
ArtifactsProduct Requirements Document (PRD) Template
Template for creation of a Product Requirements Document (PRD). PRDs should follow the creation of a Market Requirements Document. PRDs focus to the "how" -- outlining the capabilities and features of the product outlined in the MRD, whereas the MRD focuses on identification of the market opportunity and problem faced by various personas.
Customer Success
Case StudiesRemote Call Center Ops Best Practices: Insights from MidAmerica
Best practices and lessons learned from MidAmerica's move to a remote call center during COVID-19.